Tile Showroom Sales & Design Expert / Sales Consultant at Mandarin Stone

Mandarin Stone

Job Type: Full Time, Permanent

Salary: £22,000 – £24,000

Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. They are a family-run business that has grown into a very successful and reputable company within the industry. Head Office is based in the beautiful Wye Valley in the Welsh border town of Monmouth They have 15 inspirational showrooms across the UK and are currently recruiting for a Sales Consultant in our Bath Showroom.

The role:

The main purpose of this role is to provide customer service and support for clients, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered with a truly consultative approach.

Duties include:

  • Providing expert advice about their range or products to meet the design brief of the client
  • Seeking solutions to customers’ tile projects, seeking out the best product from their range
  • Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery
  • Work as part of a fast-paced and close team offering product and technical advice
  • Answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service

Experience needed:

You do not need prior industry experience before you join as they provide a comprehensive training programme to familiarise you with the product range. Having a creative flair with an eye for colour would be an advantage.

Mandarin Stone looks for people who thrive in a sales and customer-focused environment and pride themselves on providing the highest level of customer service to secure the deal. The successful candidate will need to be self-motivated, sales driven, can prioritise tasks, have excellent communication both written and verbally, have high levels of organisation and be computer literate with a good understanding of basic maths.

If this is you apply now!

In return, Mandarin Stone offers a competitive salary and great working conditions in a non-target driven environment with the emphasis on customer service.

Our benefits package includes:

  • 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service
  • An additional holiday for your birthday each year after qualifying service of one year
  • Public/Bank Holidays and Christmas Eve off
  • Access to our Employee Assistance Programme
  • Cycle to Work Scheme
  • Optional Pension Scheme
  • Enrolment into the company sick pay scheme after a qualifying period
  • Death in Service
  • Private Health Care after three years’ service
  • Employee Discount
  • Travel costs when travelling beyond your remit

Showroom opening hours are 9.30am – 5.30pm Monday to Saturday. They are closed on Sundays and Bank Holidays. Showroom employees will have one weekday off every week.