About Share and Repair
Share and Repair is a small but dynamic Charity Incorporated Organisation (CIO) which aims to change mindsets and behaviour through the promotion of sharing and repairing to reduce carbon emissions and build cohesive communities. We currently run four main activities: Repair Cafes (‘Mend it, don’t end it’); a Library of Things (‘Borrow don’t buy’); HOW TO Workshops to empower individuals (‘Do more yourself’) and HomeKit. All activities have a positive environmental impact and we are passionate about reducing spending, and landfill. We aim to provide services for all age groups and local communities. We have a small number of staff and a large group of enthusiastic volunteers.
We started in 2017 with Repair Cafes as a Community Organisation. We then opened The Share and Repair Shop in central Bath in 2020, its main purpose being home for our Library of Things but we also run regular repair sessions there and provide information on all our services. The HOW TO Workshops (HTW), currently include HOW TO use a sewing machine, HOW TO use power and hand tools and HOW TO maintain a bike and often run alongside one of our Repair Cafés. We will also be rolling out our “HOW TO Reduce Waste” project in local schools later this year showing children how to easily make changes to help the environment. HomeKit supports new households with ‘starter’ small electrical household equipment. These events and activities build skills and help to generate cohesive communities, as well as the reduction of manufacturing, waste to landfill, and spending
This is an exciting opportunity for someone to use their skills and experience to make a difference locally and nationally to the community.
Role
This is an exciting role within a dynamic and caring Team.
Working as a Volunteer coordinator your main responsibility is to coordinate and manage the volunteers for the shop and ensure key tasks are completed
You will help to recruit and support our volunteers, encouraging them to take part and develop new skills, whilst tracking their progress. You will coordinate the work that they do, which may be repairing items or welcoming customers amongst many other roles.
Volunteers are an essential ingredient of our work and experience and understanding of recruitment and nurturing volunteers is vital to the success of this role.
You will work alongside the Shop Manager in the smooth running of the shop by training and inducting volunteers taking them through all our policies and health and safety procedures as well as training them in their assigned roles. You will delegate tasks for the day and be the point of contact if volunteers have questions.
The Share and Repair shop is based on George Street and is open five days a week, Tuesday through to Saturday (open 3 hours each day). You will be expected to spend time in the shop on a regular basis being the main contact for volunteers. You may also be required to cover for the Shop Manager running the shop when they are on holiday.
Key Objectives
● Manage and support a network of volunteers
● Email management to productively organise volunteer coordination.
● Be an ambassador for Share and Repair
● Support the wider goals of S and R
● To communicate with all volunteers via a regular Newsletter
● To develop a systematic approach to your work and provide the best customer experience for our users.
● To work and perform in a safe and conscientious manner
● Oversee the running of HomeKIT
Key Activities
● Work in partnership with the Shop Manager to ensure the smooth running of the shop with the required level of volunteer attendance.
● Lead with the recruitment of suitable volunteers for the roles that are needed.
● Deliver the volunteer induction and training programme and ensure one to ones are conducted with regular volunteers every 3 months.
● Appropriately match new volunteers with roles ensuring it meets the needs of Share and Repair and also the volunteer.
● Lead all aspects of the day-to-day administration and supervision of a large team of Shop volunteers and their activities, developing and inspiring them to develop best practices to meet the needs of our community, recognising and deploying volunteers’ strengths, and acting as a role model.
● Share knowledge and skills to enhance the professional development of all volunteers.
● Provide a forum for volunteers to share skills, experiences and concerns, through a variety of workshops, socials and focus groups.
● Manage any capability issues swiftly and with professionalism.
● Celebrate volunteer success.
● Communicate internally and externally with volunteers, service users, and other key stakeholders, by producing a bi-monthly newsletter and supporting social media posts and other communication platforms.
● Attend and participate in team meetings and other meetings as required by the Head of Operations
● Track and report on Volunteer data such as hours given, number of active volunteers, and volunteer testimonials.
● Adhere to and share charity policies and procedures ensuring all volunteers have been briefed.
● Cover Shop Managers holiday when needed by opening and closing the shop, managing the LoT and ensuring repairs are running as organised.
● Oversee and support HomeKIT project and volunteers and liaise with partner organisations.
Essential Knowledge, Skills and Experience
● Experience in volunteering and/or recruitment
● Working knowledge of Google Workspace / Mailchimp
● Excellent communication and interpersonal skills
● Excellent organisation and team building skills
● Knowledge of working with databases (for our Library of Things)
● Flexible approach
Attributes
● Understanding and passion for the environment and how we as individuals can make a difference.
● Positive, enthusiastic and adopts a “can do” mentality
● Ability to develop good working relationships
● A professional and courteous manner.
● Ability to use initiative and to be self-motivated.
● Decisive, logical thinking with creative problem-solving ability.
● Hands on and practical approach.
● An ability to manage time and workload in order to be able to deal with tasks swiftly and effectively.
● A flexible approach to working weekends.
Share and Repair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.