Customer Care Representative

Who we are?

Truespeed doesn’t just offer jobs – they offer careers. They’re committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth.​ They also provide a range of benefits such as:

• Competitive annual salary
• Hybrid working
• Company pension scheme
• Life Assurance (4 x salary)
• Healthcare
• Free onsite parking
• Much more!

Who are you?

Do you have excellent communication and listening skills? Have you had previous experience working in an inbound call centre environment? If the answer is yes to the above, then we would love to hear from you.

Truespeed is looking for talented individuals to join our Customer Care Team who are passionate about putting the customer at the heart of everything they do.

You’ll be responsible for:

• Effectively handling customer queries through their email, social, chat and telephony channels in a timely and professional manner
• Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first-time
• Improving customer satisfaction by owning a customer query through to resolution
• Taking an active role in complaint resolution to resolve on first contact
• Booking installations, outlining the process, and answering any queries
• Renewing contracts, ensuring the customer is fully informed of actions taken
• Problem-solving and contributing to the improvement of working processes within the team and wider business
• Sharing information with colleagues and updating knowledge management systems
• Any other reasonable duties that may be required from time to time to ensure all customers have a great experience with Truespeed

Required experience and skills:

• Demonstrable experience gained in a high-volume B2C customer service centre
• Experience in handling and owning complaints through to resolution and to timescales
• Good working knowledge of Microsoft Office, G-Suite and Google Analytics
• Ability to simplify complex topics and communicate them clearly with customers
• Confident and professional verbal and written communication
• Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries
• Empathetic and able to relate to a wide-ranging demographic
• Flexible approach and ability to meet deadlines
• Desire to learn and take initiative to develop professionally
• Excellent time management skills
• Positive can-do attitude

Benefits and Rewards

When you join the team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Life insurance
• Health care options
• Competitive pension scheme
• Hybrid working
• 25 days holiday plus bank holidays
• Great opportunities for career development
• Onsite parking
• Casual Dress
• Commission scheme
• Attractive employee referral scheme

If you are passionate about putting customers first, don’t hesitate to APPLY now to become our next Customer Care Representative.

Diversity & Inclusion

At Truespeed they know the value a diverse workforce creates, delivering better results for their people, customers, and stakeholders. Diversity and inclusion are at the core of what they do, should you join Truespeed you will find a welcoming and open workplace where you are supported and encouraged to be your true self at work.

Please note for this role, you must have evidence of the right to work in the UK.